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Frequently asked questions

How do I upgrade to Pro?

You can upgrade to the Pro plan directly within the app. Just navigate to your account page and tap on "Upgrade to Pro".

Can I share my workouts with non-users?

Yes! When you share a workout, you get a unique link and QR code. Anyone can view it, but they will be prompted to download the app to save and use it.

Can I create my own exercises?

Yes! You can create up to 5 custom exercises for free, or unlimited with Pro.

How do I book a lesson?

A trainer first creates a lesson β€” it then appears in the lesson calendar where you can sign up.

Can I track my progress?

Yes, you can view your own progress at any time and generate a PDF progress report directly in the app.

Is the app only for trainers?

Not at all! FitPlanner works great for individual athletes too β€” track your own workouts and progress independently.

How many exercises come with the app?

You get access to over 100 exercises with instruction videos, all completely free.

How does NFC check-in work?

You use an NFC sticker that is pre-programmed with your gym. Members of your gym can then tap this NFC sticker to check in.

Can I also check in with a QR code?

Yes! Users can scan the QR code of your gym to check in. You can find the QR code in your gym settings.